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Shipping Information

Platinum Health offers two methods of shipping for your Platinum Health purchase

Option 1: No Rush Standard Shipping

  • Always free
  • Order ships out in 2 to 3 business days after payment clears
  • Ships USPS

Option 2: VIP Expedited Shipping

  • $19.99 Flat Rate
  • Product ships out same or next business day depending on the time of day purchased
  • Ships UPS – 2 to 4 business days with tracking number

Please contact customer service with any questions you may have.

Note: All orders are shipped from our US-based warehouse locations.  For orders shipping to final destinations outside of the USA, Platinum Health LLC is not responsible for any customs, duties or taxes that may be levied on the incoming product. By placing an order on this site buyers outside of the USA agree to act as the importer of record and as such agree to bear the costs if any, of all applicable customs, duties or taxes.

Return Policy

Platinum Health LLC will accept returns, but items must adhere to the following:

Things must be “AS NEW” and repackaged in the same box. Item must be returned within 10 days of receiving the thing. Discretionary returns will incur an up to 20% restocking charge and buyer is responsible for payment of return shipping. Products that have been exposed to bare skin/water/bodily fluids cannot be returned.

If you need to return a Platinum Health LLC product, please call customer service at 888-550-2410 or email us at for a Return Merchandise Authorization Number (RMA#). Please do not return products without a Return Merchandise Authorization Number. Items returned without a Return Merchandise Authorization Number will not be accepted, and no refund will be issued.

Please contact us for further details.

Our return policy for holiday purchases will extend to January 5th.

Safety – Comfort – Reliability

At Platinum Health, we create premium in-home healthcare products that provide the user with safety, comfort, and reliability. More importantly, each product has to pass one crucial test; would we give this product to a loved one or dear friend to use? As a customer, you are joining our family and we put your satisfaction first.

A Warning:  Companies can change their information. Please, check in with them to assure the latest information.


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